Privacy Policy
Brinyte Australia Privacy Policy
Prosafe Solutions Pty Ltd Trading as Brinyte Australia recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.
Our policy for dealing with your personal information is explained below (Privacy Policy). By using our products and services, you agree to our Privacy Policy and consent to the collection, use and disclosure of your personal information as set out in our Privacy Policy.
Our Privacy Policy includes disclosure of the matters set out in the Australian Privacy Principles and the New Zealand Privacy Principles.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations and the Privacy Act 1993 for our New Zealand operations. Personal information generally includes any information that can be used to personally identify you.
The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:
⦁ name;
⦁ residential or business address;
⦁ email address;
⦁ post code;
⦁ telephone number;
In addition to the information set out above, we may also collect other information from you – the sorts of information we collect will depend on your interactions with us. This information may not necessarily be personal information because it does not identify you personally however, this information is normally retained with your personal information and may include:
⦁ your shopping preferences and a list of products and services you have purchased from Brinyte Australia. This may include your shopping history, product types, or other attributes of products and services we have provided to you or may provide to you in the future;
⦁ account preferences, activity details and interactions (including statistics on page views and clicks),
⦁ transaction details (such as payment method and where you shopped);
⦁ information we require to deliver, service or fulfil warranty obligations for products or services;
⦁ your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
⦁ information you provide to us via our customer service centre, website, application forms, or directly to team members in relation to our products and services;
⦁ device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with us through our online store (⦁ www.brinyte.com.au). This information may include session cookies, your device IMEI number, IP address or MAC address; and
⦁ information collected via our secure payment processing systems.
Purpose of collection of your personal information
We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition, we collect your personal information so that we can carry out the following actions (each a Purpose):
⦁ to provide you with products and services that you have requested from us;
⦁ to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
⦁ to tailor how we provide and market our products and services to you, based on your purchase history, shopping preferences and personal information you have provided us;
⦁ to answer your questions and provide you with information or advice;
⦁ to interact with you via social media and digital marketing;
⦁ to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
⦁ to provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
⦁ to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product, and service development,
⦁ to carry out quality control and research (including via customer satisfaction surveys), analysis and tracking to improve the way Brinyte Australia and its related bodies corporate and service providers provide products and services to you;
⦁ to consider and respond to complaints made by you;
⦁ to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
Unsolicited information
We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
How we collect your personal information
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
⦁ when you register with us by creating an account, or subscribe to our marketing programs;
⦁ when you interact with us via social media or digital media;
⦁ when you provide information to our team members;
⦁ when you make a purchase, submit orders, registrations, requests or applications for our products or services (by phone or electronically);
⦁ when you communicate with us directly (by email, telephone, direct mail, or any other means);
⦁ when you interact with us during promotions, competitions, special events;
⦁ when you post a review or leave a rating on this site or complete our surveys;
⦁ if you attend a Brinyte Australia function or event;
We may also collect personal information about you from the following third parties:
⦁ third party sources and platforms, such as public sources, social networking sites, information service providers and third-party analytics providers to whom you have provided your personal information;
When you click on links and banners on this site that take you to third-party websites, you will be subject to that third-party's privacy policies. Brinyte Australia is not responsible for the privacy or security practices of those third-party websites.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. Some of the steps we take to protect your information include:
⦁ utilising security restrictions on access to our systems such as passwords, firewalls, and anti-virus software;
⦁ external and internal premises security.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following:
⦁ our employees, contractors or service providers who provide services or functions on our behalf. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
⦁ our related companies and brands;
⦁ our business advisors, including lawyers, accountants, or other professional service providers, to the extent reasonably required;
⦁ law enforcement in connection with loss prevention activities;
⦁ suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
⦁ any of our related Australian and New Zealand entities;
⦁ if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia or New Zealand in connection with law enforcement activities; and
⦁ for any other purpose permitted by law.
Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.
Direct Marketing
We may send you direct marketing communications and information about products and services offered by us, partners, or suppliers via the channels you have nominated. This may include, but is not limited to, email, SMS, regular mail, social media, and other digital channels. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile.
How you may access your information
You may access your personal information (where it is held online) by logging into our website www.brinyte.com.au
You may also access your personal information held by Brinyte Australia by making a request to us.
Email: sales@brinyte.com.au
If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal information.
Correction of your personal information
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
Complaints and questions
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint promptly, and will normally respond to your request within 5 business days. If your complaint or query is complicated or requires further investigation our response may take additional time to finalise.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
Overseas disclosure of personal information
If you are based in New Zealand, please note that some of our related companies and third-party service providers who are located outside New Zealand may not be subject to New Zealand privacy laws or to privacy laws that offer equivalent protections and safeguards to those in the NZ Privacy Act.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Prosafe Solutions Pty Ltd Trading as Brinyte Australia recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.
Our policy for dealing with your personal information is explained below (Privacy Policy). By using our products and services, you agree to our Privacy Policy and consent to the collection, use and disclosure of your personal information as set out in our Privacy Policy.
Our Privacy Policy includes disclosure of the matters set out in the Australian Privacy Principles and the New Zealand Privacy Principles.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations and the Privacy Act 1993 for our New Zealand operations. Personal information generally includes any information that can be used to personally identify you.
The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:
⦁ name;
⦁ residential or business address;
⦁ email address;
⦁ post code;
⦁ telephone number;
In addition to the information set out above, we may also collect other information from you – the sorts of information we collect will depend on your interactions with us. This information may not necessarily be personal information because it does not identify you personally however, this information is normally retained with your personal information and may include:
⦁ your shopping preferences and a list of products and services you have purchased from Brinyte Australia. This may include your shopping history, product types, or other attributes of products and services we have provided to you or may provide to you in the future;
⦁ account preferences, activity details and interactions (including statistics on page views and clicks),
⦁ transaction details (such as payment method and where you shopped);
⦁ information we require to deliver, service or fulfil warranty obligations for products or services;
⦁ your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
⦁ information you provide to us via our customer service centre, website, application forms, or directly to team members in relation to our products and services;
⦁ device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with us through our online store (⦁ www.brinyte.com.au). This information may include session cookies, your device IMEI number, IP address or MAC address; and
⦁ information collected via our secure payment processing systems.
Purpose of collection of your personal information
We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition, we collect your personal information so that we can carry out the following actions (each a Purpose):
⦁ to provide you with products and services that you have requested from us;
⦁ to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
⦁ to tailor how we provide and market our products and services to you, based on your purchase history, shopping preferences and personal information you have provided us;
⦁ to answer your questions and provide you with information or advice;
⦁ to interact with you via social media and digital marketing;
⦁ to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
⦁ to provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
⦁ to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product, and service development,
⦁ to carry out quality control and research (including via customer satisfaction surveys), analysis and tracking to improve the way Brinyte Australia and its related bodies corporate and service providers provide products and services to you;
⦁ to consider and respond to complaints made by you;
⦁ to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
Unsolicited information
We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
How we collect your personal information
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
⦁ when you register with us by creating an account, or subscribe to our marketing programs;
⦁ when you interact with us via social media or digital media;
⦁ when you provide information to our team members;
⦁ when you make a purchase, submit orders, registrations, requests or applications for our products or services (by phone or electronically);
⦁ when you communicate with us directly (by email, telephone, direct mail, or any other means);
⦁ when you interact with us during promotions, competitions, special events;
⦁ when you post a review or leave a rating on this site or complete our surveys;
⦁ if you attend a Brinyte Australia function or event;
We may also collect personal information about you from the following third parties:
⦁ third party sources and platforms, such as public sources, social networking sites, information service providers and third-party analytics providers to whom you have provided your personal information;
When you click on links and banners on this site that take you to third-party websites, you will be subject to that third-party's privacy policies. Brinyte Australia is not responsible for the privacy or security practices of those third-party websites.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. Some of the steps we take to protect your information include:
⦁ utilising security restrictions on access to our systems such as passwords, firewalls, and anti-virus software;
⦁ external and internal premises security.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following:
⦁ our employees, contractors or service providers who provide services or functions on our behalf. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
⦁ our related companies and brands;
⦁ our business advisors, including lawyers, accountants, or other professional service providers, to the extent reasonably required;
⦁ law enforcement in connection with loss prevention activities;
⦁ suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
⦁ any of our related Australian and New Zealand entities;
⦁ if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia or New Zealand in connection with law enforcement activities; and
⦁ for any other purpose permitted by law.
Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.
Direct Marketing
We may send you direct marketing communications and information about products and services offered by us, partners, or suppliers via the channels you have nominated. This may include, but is not limited to, email, SMS, regular mail, social media, and other digital channels. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile.
How you may access your information
You may access your personal information (where it is held online) by logging into our website www.brinyte.com.au
You may also access your personal information held by Brinyte Australia by making a request to us.
Email: sales@brinyte.com.au
If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal information.
Correction of your personal information
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
Complaints and questions
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint promptly, and will normally respond to your request within 5 business days. If your complaint or query is complicated or requires further investigation our response may take additional time to finalise.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
Overseas disclosure of personal information
If you are based in New Zealand, please note that some of our related companies and third-party service providers who are located outside New Zealand may not be subject to New Zealand privacy laws or to privacy laws that offer equivalent protections and safeguards to those in the NZ Privacy Act.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
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