Warranty & Return Policy

Brinyte Australia Return and Exchange Policy
At Brinyte Australia, we are committed to ensuring our customers are satisfied with their purchases. Our return and exchange policy complies with the guarantees provided under the Australian Consumer Law (ACL).
Your Rights Under the Australian Consumer Law
All goods purchased directly from Brinyte Australia are covered by guarantees under the Australian Consumer Law. You are entitled to a refund, replacement, or repair if the goods you purchase:
Are not of acceptable quality.
Do not match their description or purpose.
Are faulty or defective.
Returns and Exchanges
If there is a problem with an item you purchased from Brinyte Australia, you can return it to us for assessment. Please contact us immediately at sales@brinyte.com.au
Major Problems
If the item has a major problem (e.g., it is significantly different from its description, unsafe, or cannot be easily fixed), Brinyte Australia will offer you a full refund or replacement.
Minor Problems
For minor issues, we may offer a repair or replacement to rectify the problem.
Incorrectly Shipped Items or Faulty Items
If you receive an item that was incorrectly shipped or faulty, please contact us immediately. We will arrange for its return and resolve the issue at no additional cost to you.
Change of Mind
Please note, Brinyte Australia does not accept returns for change of mind.
How to Return an Item
To process your return, please ensure you:
Provide proof of purchase (e.g., a tax invoice).
Contact Brinyte Australia to explain the issue and arrange the return.
Return the item in its original packaging where possible.
Assessment and Resolution
Once the item is returned, Brinyte Australia will assess it to determine the appropriate resolution. Depending on the outcome of the assessment, we will provide a refund, repair, or replacement as outlined above.
If you have any questions or require assistance with your return, please contact our customer service team at sales@brinyte.com.au
Thank you for choosing Brinyte Australia. We are here to support you with any concerns about your purchase.