Shipping Policy

Shipping Policy

At Brinyte Australia, we are committed to ensuring that all orders are shipped promptly and reliably. Our standard processing time for orders is typically within five business days, and all deliveries are handled by Australia Post.

Shipping and Risk of Loss

Once your order has been dispatched and is in the care of Australia Post, the responsibility for delivery passes to them. You will receive a tracking number upon dispatch, allowing you to monitor your shipment’s progress directly with Australia Post.

If your order does not arrive within the estimated timeframe provided by Australia Post, please contact them directly using the tracking information provided. If you are unable to resolve the issue with Australia Post, we encourage you to reach out to our team, and we will assist in locating your parcel.

Delays and Liability

While we work to ensure timely dispatch of all orders, there may be instances where delays occur outside of our control, such as:

• Australia Post being unable to collect shipments as scheduled.
• Delivery delays caused by unforeseen circumstances, such as incorrect address redirection or operational disruptions.

In these cases, we will do our best to resolve the issue promptly, but we cannot accept liability for delays caused by Australia Post or other third-party circumstances.

Australian Consumer Law Compliance

Under Australian Consumer Law, you are entitled to remedies for goods that are not delivered as agreed or are significantly delayed due to factors within our control. If your order is delayed or lost, and you have taken all reasonable steps to resolve the issue with Australia Post, we will investigate and, where appropriate, provide a resolution, such as replacement, refund, or other remedies.

Shipping Estimates

Unless explicitly stated otherwise, shipping dates are estimates only and are not guaranteed. We recommend allowing additional time during peak periods or for deliveries to remote areas.

If you have any concerns or questions regarding your shipment, please do not hesitate to contact us at sales@brinyte.com.au Our team is here to assist and ensure your satisfaction.